Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Worldwide Free Shipping is guaranteed to global online consumers in Aodek. In order to make sure you receive the items in a timely manner, customers should choose the suitable shipping methods according to their situations. The delivery of your package (items you purchased) depends on the shipping method which customer chooses.

About product warranty ?

All the products purchased from Aodek within 1080 days since the shipping date can enjoy our over-all product warranty. If the products cannot work functionally (excluding physical damages and damages caused by incorrect usage), Aodek will repair the products for free or offer a replacement to the customers.

If the products cannot work properly after 1080 days since shipping date, Aodek will still help forward the item to the manufacturer for repair. But customers should cover both the return shipping fee and the reshipping fee as well as any cost incurred during the process of repair.

If the unit cannot be repaired or the repairing fee is expensive, we will inform you of it before solving your problem. The original product will be shipped back in both these two cases:
1. The products cannot be repaired;
2. customer do not want to assume the repairing fee.

About money return

Defective items, items damaged at the time of receipt, and incorrect items received within 90 days from the date of shipment, you can request an RMA(Return Merchandise Authorization)# from Aodek Customer Service Center. U.S. customers can apply a return label from Aodek to return for free, while customers from other countries can get a return shipping fee reimbursement. When we receive your return, we will check the item and issue a refund.

Refunds are processed within 1-2 business days after we received our confirmation on the cancelation, and the refund can be seen in your PayPal account right away once it is completed. You also will receive a confirmation e-mail from PayPal.
For credit card payment, refund time may vary from different issuing banks’ policies. You may call PayPal or your credit card issuing Bank to verify your refund.

Which payment methods are accepted in the Online Shop?

Currently, you can pay using PayPal, Visa, MasterCard, American Express and Discover.

How long will delivery take?

Worldwide Free Shipping is guaranteed to global online consumers in Aodek. In order to make sure you receive the items in a timely manner, customers should choose the suitable shipping methods according to their situations. The delivery of your package (items you purchased) depends on the shipping method which customer chooses.


Free ShippingWorldwide

7-20 business days

Standard ShippingWorldwide

7-15 business days

Fast shippingWorldwide

5-7 business days

How secure is shopping in the Online Shop? Is my data protected?

Aodek highly values your privacy and ensures your online security seriously. In order to make you understand our policy fully, we provide the notice below to explain our online information practices and the choices you can make about the way your information is collected and used. If our Privacy Policy is updated, all revisions will be posted on this page. We reserve the right to update the privacy policy any time.

Information Collected
We collect your information in different ways on Aodek. One purpose for collecting personal information is to provide our customers with an efficient, meaningful, and customized online experience. For example, your personal information can be used to:
* Help make this site easier for you to use by not having to enter information more than once.
* Help you find information, products and services more quickly.
* Help us create content on this site that is most relevant to you.
* Help remind you of new information, products and services that we offer.

At the same time, when you make a purchase from Aodek, we collect your name, email address, shipping and billing address(es), phone number and credit card number. Besides, we may also ask you for your gender and the country of your residence or your organization’s country of operation so that we can comply with applicable laws and regulations. We collect this information in order to bill you for your order. We will not disclose your information to any third party, other than as necessary to fulfill your request, e.g. to ship an order.

Information Use
Information collected may be used to enhance your shopping experience in the following ways:
* Register to be a member of Aodek
* Deliver products and services that you have purchased online
* Prevent fraud and bill you for your purchases
* Confirm your orders
* Respond to your customer-service inquiries or requests
* Introduce great valued and featured items to you
* Find and stock the products you want
* Customize your shopping experience

Your personal information will be automatically encrypted or encoded before it is sent over the Internet by Secure Sockets Layer (SSL). When you enter Aodek, any personal information including address, telephone number, Social Security or EIN number, account number and other information that personally identifies you, is secured through data encryption technology. This protection applies in areas including but not limited to, online ordering, order status, and credit application. Any access to your personal information is restricted. Only employees who need access to this information to perform a specific job are granted the access to it. The site contains links to other web sites, and Aodek is not responsible for the content or privacy practices on those third party web sites. You may need to review their respective privacy policies as well.

Cookie technology can provide you with tailored information while visiting a Web site. Cookies are data elements that a Web site can send to your browser and are stored on your system. Some Web site pages use cookies to better serve you when you return to these Sites. The Site cookie sent to your address contains the country location you have selected and whether you have selected on-line settings for visiting the Site or not. The Site does not store individual names, email addresses, street addresses, credit card numbers or phone numbers in cookies placed on your computer. However, the Site does collect non-identifiable information from visits to our Site to help us provide better customer service. For example, we track the domains people visit and we measure visitors’ activities on the Site, but we do so in ways that keep personal information non-identifiable. Aodek uses this data to analyze trends and statistics and to help us provide better customer service.

Updates to This Policy
If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of the latest information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so that you know whether this Privacy Policy has been updated. If you have any questions about the Privacy Policy, please contact us.

Questions & Feedback
We welcome your questions, comments and concerns about our Policy. Please send us any feedback pertaining to privacy. For any other questions you can contact us.

Choice and Opt-Out
If you no longer wish to receive the promotional communications from Aodek, you may “opt-out” of receiving them by following the instructions included in each communication or contact us.

What exactly happens after ordering?

All orders are subject to a 1-2 business day processing prior to shipping, 80% will be done within 24 hours. We do not process or deliver orders on weekends or holidays.

Do I receive an invoice for my order? can receive your invoice.

Send us an email

Livechat is available between 23:00-14:00 UTC

 Ticket:All the tickets will be responded within 24 hours except for the official holidays

UNIT 1201 ChaoYan XinCun MinZhi LongHua ShenZhen China

    • TEL:+86 13682601261